In order to decide on a new software can be a challenging and difficult task. This is so because the transport department has innumerable administrative conditions for you to follow. But as per our experience, using commercial truck mapping software for the users across the US, there are certain basic things to keep in mind. Basically, we have five things which you need to consider when evaluating International Vehicle Registration and International Fuel Tax Agreement solutions. They are as follows:Read More
1) User Permission
2) Expertise of Carrier
3) Separate or Together
4) Quality of data
5) Fee Administration
We are going to focus on only one aspect which is very much important and is often overlooked. This is user permission. Getting permission is an overwhelming task. This may be a mundane thing of your regular operations, but can never skip it. It might not be the first thing that has clicked your mind but they are very crucial for your operations. You need to get permission to keep the important data safe and secure. Privacy is the major issue that must be tackled very diligently.
Before jumping onto individual user permissions, let’s focus on kinds of groups which will interact with the software. In major jurisdictions, there are 3 primary user groups who keep credentials of IFTA and IRP software. They are:
1) Agency Users: The employees of the state agency are majorly accountable for controlling the credentials of the carriers, receiving their registration as well as for payment of taxes.
2) Carrier Users: These representatives manage the credentials for the individual fleet or carrier.
3) Process Agents: They will represent more than one carrier at a time. They have the responsibility to give access to multiple carriers.
The user groups are divided within such categories so as to ensure user satisfaction at individualistic level whilst satisfying all the security and privacy standards at the same time. By allowing the users to access the information any time, they will be able to do their jobs perfectly. However, you need to make sure that they get access to just a required amount of data which is consistent to the requirements of the job. It should be neither less nor more.
By creating user permissions dynamically, you are able to provide a more relevant customer experience to the end user. Define your activities accurately and provide access privileges to limited user groups only. The application must be functional based so as to match the mental level of the customer thus ultimately reducing the interaction expenditures. The user groups must customize options to meet the requirements of the end users in an efficient manner. The most important features to look out for are to save time, improve the quality of data which is offered through the application. If it happens, it’s a totally win-win situation for you as well as for the customer.
“We’re only here for so long. Be happy, man. You could get hit by a truck tomorrow.”- Timothee Chalamet
Simple to Use:
One of the most important features to look out for is evaluating the software as a service. The application must be easy to implement the user permission as well as the other administrative capabilities. Giving the administrative personnel enough power to manage the users is a great thing to consider when keeping in mind the time limitations. It is quite a basic feature but make sure that while being user friendly you dont ignore the other important thing which is: managing user permission.
Size does matter:
In case you are a smaller company, consider having solutions that offer permissions which are more general in nature. This will restrict the complexity in the system when implementing it. The roles and parameters should also be limited. However, for large organisations, you can create flexibility in providing permissions so as to meet the required security standards.
One other neglected feature in user permissions is the way they respond in existing systems. Make sure that your software can be coordinated with other integrated systems perfectly. It will be highly desirable if your software can transfer user permission from one platform to another conveniently.
Video Credit – Incarnate ICT Pvt. Ltd.
The Bottom Line:
It can be a very boring task to evaluate the various alternatives on different bases. However, it is important to identify your needs and goals first. You must be clear about what you expect from a solution before purchasing or installing one. There are various truck route planning software solutions which can offer so much. But, you have to make sure to identify those features which are relevant to you. Prioritizing your requirements and then matching them with the features of the software solutions is a good thing to do. In this manner, you can make a list of softwares by comparing your preferences with the available options. The inconsistent solutions will be rejected right away. Make sure your mind is in the right direction when doing so.